Sales Policy

Terms & Conditions

See our Product Policy here. See Retreat Booking Policy here.
Office (not retreat) address: Detox Holidays Ltd. t/a Karuna Detox Retreats, 26 Bossel Rd., Buckfastleigh, Devon, TQ11 0DD, UK. Telephone: (UK +44) 0800 112 3033.
All prices on this site are in GBP.

Retreat Bookings Policy

The following 'terms and conditions' together with 'before your retreat' email information refer to the contract between yourself and Detox Holiday ltd. Please read both to understand our respective rights and obligations.
Also, see Mandatory disclaimer & read a list of Contra-indications to colonic irrigation here.

(1) Bookings:

A £150 deposit is required at the time of booking a retreat. The balance is due 4 weeks prior to retreat start date. Bookings made within one month of retreat start are paid in full upon booking. In special cases a personal payment structure may be arranged as well.Your booking is considered completed once availability has been confirmed and we have received your deposit. For Cancellations and Transfers see clause (4), for your low-cost Compulsory Travel Insurance see clause (5).

Balance payments:

If the balance has not been paid 3 weeks prior to retreat start without prior arrangement, we reserve the right to retain your full deposit and rebook your room/s. i.e. you lose your booking. Please communicate with us promptly if you need to change your retreat times or cancel and we will do our best to assist you.

(2) Confirmation:

Your receipt will be emailed to you together with an information pack detailing what to bring and how to prepare for your retreat.

(3) Payment:

We accept payment over the phone using debit card. For Credit cards there is a surcharge added to the price and quoted upon booking. You may also send a cheque or pay by bank transfer. Please note all bank transfer fees and card charges are in addition to the price quoted for retreat on booking page.
Karuna Detox™ and Karuna Detox™ Retreats are trading names of Detox Holidays Ltd. Detox Holidays Ltd will appear on your bank statement.

(3) Accomodation:

Is in single or twin rooms, both ensuite and shared bathroom are available. Rooms booked for single occupancy may have a single bed, twin beds, or a double size bed.

Twin rooms:

If you would like to book a twin shared room, as a single person, we will attempt to book someone of the same gender to share with you. If there is no one to share with you, you will be charged the price for single occupancy.

Singles with shared bathroom:

When you book a single room with a shared bathroom, we will attempt to match you with a person of the same gender to share with. This may not always be possible. We will notify you and you may be given the option of booking an ensuite if one is available. In both cases you will be charged accordingly to the final room occupied.

(4) Cancellations and Transfers:

Balance payments:

Transfer of dates:

You may transfer to another date of your choice after booking. This will incur an administrative charge of £50. Within 4 weeks of your retreat start, a transfer is dependent on rebooking of your initial place.

Cancellation:

Should you need to cancel your retreat, please contact us in writing. Your deposit is non-refundable. Within 4 weeks of the retreat start your fee, minus deposit, may be refunded upon successful rebooking of your room. Minus any special offers or expenses occurred to refill this space.

(5) Travel Insurance & Health:

(a) We advise you purchase travel insurance (see www.aatravelinsurance.com for low cost insurance) in case you should need to cancel your retreat due to circumstance beyond your control, i.e. sickness or death of family member, changes in travel arrangments made by yourself or other companies involved or other conditions and circumstances beyond your control.

(b) Please consult with a naturopath or a medical doctor if you have a pre-existing medical condition. As well as contact us using our form sent out in the information pack. We reserve the right to cancel your retreat and retain your deposit or full retreat payment prior to retreat start or upon arrival to retreat, at our discretion, should you have an undisclosed contra indication to fasting, such as bulimia or anorexia. All physical and cleansing activities undertaken on Karuna Detox Retreats are undertaken at your own risk, non are compulsory, should you experience discomfort during any activity you are advised to refrain from the activity and consult a member of our staff.

(6) Special Offers:

These offers are based on payment by debit card and are dependent on availability. Spaces are limited and are filled on a first come first served basis. In case of multiple offers, only one special offer is to be used by one customer for one purchase or retreat.

Product Sales Policy

The following 'Delivery & Returns policy' refer to the agreement between yourself and Detox Holiday ltd.
Address: 26 Bossel Rd., Buckfastleigh, Devon, TQ11 0DD, UK.
Tel. (UK +44) 0800 112 3033
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

All prices on this site are in GBP.

Delivery:

Orders are normally dispatched within 36 hours following payment. In case of stock shortage, or when we are running a retreat, dispatch may be delayed by up to 7 days. In any case allow up to one week for delivery and up to 2 weeks for delivery within EU, before contacting us.

Returns:

If you are dissatisfied with your purchase of a product from our site, for whatever reason, please contact us to discuss the matter in the first instance by calling us on 0800 112 3033 or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . In compliance with the distance selling regulations, should you wish to cancel your order for any reason, you may do so within seven working days of the receipt of the goods.

All goods returned must be in their original packing and in their original condition with a covering letter and stating the invoice number on the original order. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at the above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system. Once we receive the goods in saleable condition, a credit note for their cost will be made, or a refund minus 20% restocking fee. NB: Unless the goods are faulty, the cost of sending the goods to you and your costs in returning the goods to us will not be refunded. In the case of faulty goods your purchase will be replaced as soon as we are in receipt of the original item and your return postage costs will be refunded in full.

Privacy Policy

Website & Personal informationa Security

(1) We process payments from MasterCard, Visa cards and Debit Cards over the phone, and soon online, securely and without retaining this sensitive information on our server or computers.

(2) We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, never passed on or sold to third parties.

(3) In accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name address phone number email address order history.

(4) If you notice any errors in your Order Confirmation Email please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

(5) Marketing Mail-outs: If you choose to give us personal information, such as your name, address and e-mail address, we may use this information for our own marketing and promotional purposes, such as mailings, announcing new products or making promotional offers.

Terms of Use of the Karuna Detox Retreats Web Site

ALL WEB SITE DESIGN, TEXT, GRAPHICS, THE SELECTION AND ARRANGEMENT THEREOF, AND ALL SOFTWARE COMPILATIONS, AND ALL OTHER MATERIAL ON THIS WEB SITE ARE COPYRIGHT OF Detox Holidays Ltd. trading as 'Karuna Detox™ Retreats' AND ITS AFFILIATES, OR THEIR CONTENT AND TECHNOLOGY PROVIDERS. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Karuna Retreats or using this web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Karuna Ltd is strictly prohibited.

TO THE FULLEST EXTENT PERMITTED AT LAW, Detox Holidays Ltd. trading as 'Karuna Detox™ Retreats' IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Detox Holidays Ltd. trading as 'Karuna Detox™ Retreats' DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.